Frequently Asked Questions

You can book a flight by using the search form on our homepage or by calling our travel specialists at (800) 405-7917. Our agents can search for flights, compare prices across airlines, and complete your booking over the phone in just a few minutes.

No. Travelocheck is an independent travel portal operated by Evolve FZCO. We are not affiliated with any specific airline. We help travelers find and book flights across all major airlines, giving you unbiased access to the best options available.

Yes. We can help you book round-trip, one-way, and multi-city itineraries. For complex multi-city routes, we recommend calling our specialists so they can find the best combination of flights and fares.

Absolutely. We specialize in finding competitive last-minute fares. Call us and our agents will search real-time availability to get you booked and confirmed as quickly as possible.

No account is required. You can search and book flights directly through our website or by phone. A confirmation email with your itinerary details will be sent to the email address you provide during booking.

Yes. Our specialists handle same-day date, time, and route changes while you're on the phone. We review airline rules, any applicable change fees, and fare differences before you commit to any changes.

Cancellation and refund eligibility depends on the airline's fare rules and how long ago the booking was made. Many tickets can be cancelled within 24 hours of booking for a full refund. After that, refund eligibility varies. Our agents will review your options and guide you through the process.

Refund processing typically takes 60 to 90 days, depending on the airline and your payment method. Credit card refunds may appear sooner. Our team can provide a status update on any pending refund when you call.

Call us immediately. We'll check the next available flights, standby options, and nearby airport alternatives so you can get rebooked as quickly as possible. The sooner you reach out, the more options we can find.

Yes. We can modify a single segment -- outbound or return -- without touching the other leg, subject to airline policies and any applicable fare differences.

No. We believe in complete transparency. All taxes, government fees, and our service fees are disclosed before you finalize your booking. The price you see at checkout is the price you pay.

Our service fees are up to $50 per passenger for standard domestic and international online bookings. Phone bookings, complex itineraries, and post-ticketing changes may carry different fees.

Yes. If you find the same itinerary at a lower price on a qualifying competitor's website (such as Expedia, Orbitz, Priceline, or Travelocity), we may match or beat that price.

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. Full payment is required at the time of booking. The cardholder must be at least 18 years of age.

We handle minor name corrections (typos, missing middle names) by working directly with the airline on your behalf. Major name changes may not be permitted by some airlines, but our agents will advise you on available options.

Yes. We can add or update your frequent-flyer number, KTN/TSA PreCheck, Global Entry, or NEXUS number to an existing reservation so you earn miles and benefit from expedited screening.

Yes. We handle UMNR bookings including required forms, fees, and airline-specific age policies to make sure your child travels safely and comfortably.

We check pet policies for in-cabin and cargo travel, reserve pet spots (they're limited per flight), and outline all documentation requirements so you and your pet are prepared.

We do our best to secure adjacent seats for families. We check the seat map in real time and make seat assignments while you're on the phone. The earlier you book, the better the selection.

Yes. We check upgrade availability and premium seat options including exit rows, extra-legroom seats, and cabin upgrades (Economy to Business/First). Pricing and availability vary by airline and route.

Yes. We can add checked bags, update baggage counts, or advise on carry-on policies for your specific itinerary. Pre-purchasing bags through us is often cheaper than paying at the airport.

We coordinate with the airline for oversized or special items such as skis, golf clubs, surfboards, and musical instruments. Fees, size limits, and handling procedures vary by carrier, and we'll walk you through everything.

Yes. Our US-based travel specialists are available by phone 24 hours a day, 7 days a week, including holidays. Whether it's a midnight emergency or a Sunday morning booking, we're here for you.

Absolutely. We use industry-standard encryption and security measures to protect your personal and financial information. We never store full credit card numbers after your transaction is complete.

Calls may be recorded for quality assurance and training purposes. You will be notified at the start of the call if recording is in progress.

Yes. We add wheelchair and special assistance requests to your booking so the airline is prepared at every point of your journey, from check-in through boarding and arrival.